Faq
Frequently Asked Questions
Orders & Shipping
What are your shipping options and delivery times?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days). All orders are processed within 1-2 business days. Delivery times may vary during peak seasons or due to unforeseen circumstances.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping typically takes 10-15 business days. Additional customs fees and import duties may apply depending on your country's regulations.
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to monitor your package's delivery status through our carrier's website.
Products & Sizing
How do I choose the right size for trousers and dresses?
We provide detailed size charts for each product category. Please refer to the specific product page for measurements. For trousers, we recommend checking waist, hip, and inseam measurements. For dresses, focus on bust, waist, and hip measurements.
Are your suits available in different fits?
Yes, our suits come in various fits including slim, regular, and relaxed. Each product description specifies the fit type and includes detailed measurements to help you make the right choice.
What materials are used in your sweaters?
Our sweaters are crafted from high-quality materials including merino wool, cashmere blends, cotton, and synthetic fibers. Each product listing specifies the exact material composition and care instructions.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with return instructions and address.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned items. The refund will be issued to your original payment method. Please allow additional time for the refund to appear in your account.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed through secure, encrypted systems to ensure your financial information remains protected.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We do not store your complete payment details on our servers.
Customer Service
How can I contact customer service?
For any questions or concerns, please email us at [email protected]. Our team typically responds within 24 hours during business days.
Do you offer alterations or custom sizing?
Currently, we do not offer custom alterations or sizing. However, we provide comprehensive size guides to help you select the perfect fit from our standard size range.