Terms of service
User Agreement
By accessing and using LuminaTulle's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms govern your use of our platform for purchasing trousers, suits, dresses, and sweaters.
You must be at least 18 years old or have parental consent to make purchases through our website. We reserve the right to modify these terms at any time, and continued use of our services constitutes acceptance of any changes.
Limitation of Liability
LuminaTulle shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services. This includes, but is not limited to:
- Damages for loss of profits, data, or other intangible losses
- Product descriptions or pricing errors
- Delays in shipping or delivery
- Temporary unavailability of our website
Our total liability for any claims related to our services shall not exceed the amount you paid for the products in question.
Intellectual Property Protection
All content on the LuminaTulle website, including but not limited to text, graphics, logos, images, and product designs, is the property of LuminaTulle and protected by international copyright laws. You may not:
- Reproduce, distribute, or modify any content without explicit written permission
- Use our brand name, logos, or product images for commercial purposes
- Reverse engineer or attempt to extract source code from our website
Refund Policy
We accept returns and provide refunds for items that meet the following conditions:
- Items must be returned within 30 days of delivery
- Products must be unused, unworn, and in original packaging with tags attached
- Customized or personalized items are not eligible for return
- Sale items may have different return conditions as specified at time of purchase
To initiate a return, please contact our customer service team at [email protected]. Refunds will be processed to the original payment method within 7-10 business days after we receive the returned items.
Dispute Resolution
In the event of any disputes arising from your use of our services, we encourage you to first contact us directly at [email protected] to seek an amicable resolution.
If we are unable to resolve the dispute through direct communication, both parties agree to submit to binding arbitration in accordance with the rules of the International Chamber of Commerce. The arbitration shall take place in a mutually agreed location and shall be conducted in English.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction where LuminaTulle is registered, without regard to its conflict of law provisions.
Contact Information
For any questions regarding these Terms of Service, please contact us at:
Email: [email protected]