Privacy policy
At LuminaTulle, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect data when you interact with our website and purchase our products including trousers, suits, dresses, and sweaters.
Information We Collect
We collect the following types of information:
- Personal Identification Information: Name, email address, shipping address, and phone number when you make a purchase
- Payment Information: Credit card details and billing address (processed through secure payment processors)
- Technical Data: IP address, browser type, device information, and cookies
- Usage Data: Pages visited, products viewed, and shopping cart activity
How We Use Your Information
Your data is used for the following purposes:
- Process and fulfill your orders for trousers, suits, dresses, and sweaters
- Provide customer support and respond to inquiries
- Send order confirmations and shipping notifications
- Improve our website functionality and user experience
- Comply with legal obligations and prevent fraud
- Send marketing communications (only with your explicit consent)
Legal Basis for Processing (GDPR Compliance)
Under GDPR, we process your data based on:
- Contractual Necessity: Processing necessary to fulfill your orders
- Legitimate Interests: Improving our services and website security
- Consent: For marketing communications and non-essential cookies
Data Sharing and Third Parties
We may share your information with:
- Payment processors to complete transactions
- Shipping carriers to deliver your orders
- Service providers who assist in website operations
- Legal authorities when required by law
We ensure all third parties comply with data protection standards and do not sell your personal information to third parties.
Data Security and Protection
We implement appropriate technical and organizational measures to protect your data, including:
- SSL encryption for all data transmissions
- Secure storage systems with limited access
- Regular security assessments and updates
- Employee training on data protection
Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal and tax obligations
- Resolve disputes and enforce our agreements
Typically, order information is retained for 6 years to comply with tax regulations.
Your Rights (GDPR & CCPA)
You have the following rights regarding your personal data:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a machine-readable format
- Right to Object: Object to certain types of processing
- Right to Opt-Out (CCPA): Opt-out of the sale of personal information
International Data Transfers
As an international e-commerce business, your data may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws through appropriate safeguards like Standard Contractual Clauses.
Contact Us
For any questions about this Privacy Policy or to exercise your data protection rights, please contact us at:
Email: [email protected]
We will respond to all legitimate requests within 30 days.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for the latest information on our privacy practices.