Refund policy

Refund Policy

At LuminaTulle, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help with our straightforward refund process.

Refund Eligibility

Items must be returned within 30 days of delivery
Products must be in original condition: unworn, unwashed, and with all tags attached
Original packaging must be intact and included
Proof of purchase is required

Non-refundable items: Final sale items, personalized/customized products, and intimate apparel for hygiene reasons.

Return Process

Contact our customer service team at [email protected] to initiate your return
Include your order number and reason for return in your email
We will provide you with return instructions and shipping address
Pack your items securely in the original packaging
Ship the package using a trackable shipping method

Refund Processing

Once we receive and inspect your returned items:

Refunds will be processed within 5-7 business days
Your refund will be credited to your original payment method
Shipping costs are non-refundable unless the return is due to our error
You will receive an email confirmation once your refund has been processed

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs.

Need Assistance?

For any questions regarding our refund policy or return process, please contact our customer service team at [email protected]. We typically respond within 24 hours during business days.